Frequently asked questions
How long will it take for my order to be delivered?
Orders within India are generally delivered within 7-8 business days in metro cities and 10-12 business days for other locations. Please Note: Delivery times may vary due to factors such as shipping address, public holidays, or extreme weather conditions.
When will my products on pre-order be shipped?
We ship pre-order products on the specified date, though delays may occur due to unforeseen demand surges or similar issues. Our customer experience team will keep you updated on your order status.
How do I track my order?
You can track your order once it's dispatched from our warehouse. Our delivery partner sends you a whatsapp message with a tracking link. Alternatively, you can track it through your account by selecting ‘Orders’ from the top right corner and clicking ‘Track Order’ next to the respective Order ID.
What if my order is undelivered?
For prepaid orders, if our courier partners have done multiple attempts and are unable to deliver the product. In this case, the order is returned to us and we will issue a refund in the form of a Gift Card.
