Privacy policy

Last updated: 22 December 2025

Welcome to EmberShop (“we,” “our,” “us”). Your privacy is important to us. This Privacy Policy explains how embershop.in collects, uses, discloses, and protects your information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

When you place an order, register, or contact us, we may collect:

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment details (processed securely via third-party payment gateways)

b) Non-Personal Information

Automatically collected information such as:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent on the site

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate order updates and support requests

  • Improve our website, products, and services

  • Send promotional emails (only if you opt-in)

  • Prevent fraud and unauthorized transactions

3. Cookies and Tracking Technologies

Ember Shop uses cookies to:

  • Enhance user experience

  • Remember preferences

  • Analyze website traffic

You can choose to disable cookies through your browser settings, but some features of the website may not function properly.

4. Sharing of Information

We do not sell or rent your personal data.

We may share your information with:

  • Payment gateways

  • Shipping and logistics partners

  • Website analytics and service providers

All third parties are required to maintain the confidentiality of your data.

5. Payment Security

All transactions are processed through secure, PCI-compliant payment gateways.
We do not store your credit/debit card details on our servers.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal data from:

  • Unauthorized access

  • Loss

  • Misuse

  • Alteration

However, no method of transmission over the internet is 100% secure.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Opt out of promotional communications

To exercise these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.

9. Children’s Privacy

EmberShop does not knowingly collect personal information from children under the age of 13.
If you believe a child has provided us with personal data, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

phone number -  022 4522 6105
Mail id - hello@embershop.in